Careers

At Assure Speak Pro, we are committed to redefining the customer service experience. As a Customer Service Assistant, you will be the first point of contact for our clients, providing exceptional support and assistance with professionalism and efficiency. Your role will involve handling inquiries, resolving issues, and ensuring customer satisfaction through clear and effective communication.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Handle and resolve customer complaints with patience and efficiency.
• Maintain records of customer interactions and transactions using our CRM system.
• Collaborate with other departments to ensure seamless customer experiences.
• Follow established protocols and contribute to improving customer service processes.

Qualifications & Skills:

• Previous experience in customer service or a similar role is preferred.
• Strong communication and active listening skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in basic computer applications and CRM software.
• A positive attitude and problem-solving mindset.
• High school diploma or equivalent; additional certifications in customer service are a plus.

Join Assure Speak Pro as a Telephone Operator and become an integral part of our dynamic communication team. You will be responsible for answering incoming calls, directing inquiries, and providing a seamless experience for callers. Your role requires professionalism, clarity, and efficiency in handling a high volume of calls.

Key Responsibilities:

• Answer and route incoming calls in a professional and friendly manner.
• Provide basic information to callers and direct them to the appropriate department or personnel.
• Record and relay messages accurately.
• Handle call-related inquiries and provide solutions when possible.
• Maintain a log of calls and customer interactions for reporting purposes.
• Adhere to company scripts and guidelines to ensure consistency in communication.

Qualifications & Skills:

• Previous experience as a telephone operator, receptionist, or in a similar role is preferred.
• Excellent verbal communication and active listening skills.
• Ability to multitask and work efficiently under pressure.
• Strong organizational and time-management skills.
• Familiarity with call center software and phone systems is a plus.
• High school diploma or equivalent.